Travel Advisory

Important updates

March 23, 2020

Please note: These advisories are for Australian customers only. Please visit our United States, United Kingdom or South Africa websites for the latest advice for customers from these countries.

As always, the safety and well-being of our guests and employees is our utmost priority. We, like the rest of the global travel industry, are closely monitoring all updates and advice issued by the CDC, WHO, international government entities and global airlines. As a result, we have closed all global charter destinations through 4 May 2020.

We are working diligently to assist all our customers. If you have a reserved charter departing within the next 6 weeks, rest assured we are reaching out to you directly. If your charter departs outside of the next 6 weeks, we ask that you refrain from calling at this time so that we can assist customers with immediate needs. We will be accommodating everyone with affected charters in due course. 

Sunsail Change Policy

Effective immediately, Sunsail have cancelled all charters scheduled to depart prior to 4 May 2020. Impacted charters that are paid in full will receive a credit refund in the next 10 days. We are actively contacting guests to reschedule their travel plans.

If you are departing outside of 6 weeks from today’s date, our normal cancellation and rebooking policy applies. Please note that this policy is being reviewed and updated regularly. 

Book with confidence, knowing that you have flexibility with Sunsail should the situation change in the coming days. If you have questions, please reach out to your Holiday Planner and we will be happy to assist you.

For further details, please refer to our FAQs below:

What are Sunsail doing regarding Coronavirus?

We have decided to cancel all charters departing within the next six weeks as a precaution to ensure the safety of our staff and guests.

Is this policy likely to change in the future?

We are reviewing the situation on a weekly basis to determine if cancellations will be extended.

Will my charter be cancelled? 

We’re closely monitoring all updates and advice issued by the CDC, WHO, international government entities and global airlines. 

The travel landscape is changing rapidly, and we understand your concern. We are working diligently to assist all our customers. If you have a reserved charter departing within the next 6 weeks, we are reaching out to assist customers directly. If your charter departs outside of the next 6 weeks, we ask that you refrain from calling at this time so that we can assist customers with immediate needs. We will be accommodating everyone with affected charters in due course. 

Will a refund be offered for cancelled charters?

For guests who have paid their balance in full, we are issuing credit refunds to use toward future charters. We will be discussing flexible travel options with you within six weeks of your departure date.

What if I have a charter scheduled to depart within the next six weeks?

We are actively reaching out to all guests with charters scheduled to depart in the next six weeks. If you have not yet heard from us or have questions, please feel free to reach out to your Holiday Planner.

Can I call you to make changes to my holiday?

We are actively reaching out to customers in order of upcoming departure date. This process is already underway, so rest assured we will reach out to you directly in the coming days. Because we are experiencing high call volumes, we are attempting to assist customers with departures in the next 6 weeks.

What if my charter is scheduled to depart outside of the next six weeks?

If you have a charter scheduled to depart outside of the next 6 weeks, our normal Terms and Conditions apply. Should this policy change in the coming days, we will contact you directly.

Can I book a new holiday for a date in the future?

Yes! If you would like to plan your next charter for later in 2020 or 2021, we are happy to help. Book with confidence knowing if the situation changes in the coming weeks, we are here to assist you.

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Stunning Sailing Destinations 
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Flotilla routes
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Types of yachts
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Creating holidays
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