INFORMATION ABOUT YOU
The term “personal information” refers to information that can be used to identify you, such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, and includes any information about other persons on your booking (“personal information”).
How we Collect Personal Information
By providing us with personal information, you consent to the collection of such personal information by us, and you consent to our use of the personal information in accordance with this Policy.
Our Use of Personal Information
We use your personal information for the purpose of providing you with the travel goods and services you request, to provide you with travel confirmation and updates; to manage your booking (including processing bills and providing travel notifications), to communicate with you in general, and to notify you about special offers and products or services that may be of interest to you.
Disclosure of Personal Information
We may share your personal information with our suppliers in order to fulfil your requests. In addition, we may be required to disclose and process your personal information for customs, immigration, border control and security-related purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
We may disclose your personal information to our group companies for business purposes and also to companies who act as “data processors” on our behalf, or to our service providers operating systems or business functions on our behalf These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
Each of the above means that your personal information may be transferred to, stored, and processed in another country where those third parties with whom we share your personal information as described in this Policy are located. Accordingly, the consent you provide under this statement to the collection and disclosure of personal information by us, applies equally to the third parties for whom we act.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions us and our group companies. Our websites will assume you to agree to e-communications when you make a booking.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please send an email to firstname.lastname@example.org With your full name, and ‘Unsubscribe’ in the subject line.
Accessing and Updating Your Personal Information
Subject to the exceptions set out in the Privacy Amendment (Private Sector) Act 2000, you can access and update your information by contacting us at email@example.com, or by calling 1800 803 988. If we deny access, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps and have in place appropriate security measures to protect the personal information we collect.
CHANGES TO THIS POLICY
Any changes to this Policy will be posted on our website and a copy will be made available on request.